Privacy Policy

Masons Real Estate Privacy Policy (Australia)

Last updated: 2 February 2026

1. Who we are and how to contact us

Masons Real Estate Pty Ltd ABN 42 683 837 184 (we, us, our) operates as a real estate agency in South Australia, providing residential and commercial property sales, leasing and property management services.

We are committed to managing personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact details

  • Address: 65 Bridge Street, Murray Bridge SA 5253

  • Website: https://www\.masonsrealestate\.com\.au

2. The personal information we collect

We may collect personal information including:

  • names, residential and postal addresses, email addresses and phone numbers;

  • identification information (such as driver licence or passport details, where required);

  • rental application information, including employment details, income, rental history, references and affordability information;

  • information relating to landlords, tenants, buyers, sellers and prospective clients;

  • information submitted through our website, including enquiries, contact forms and maintenance requests (for example, via RENET and other integrated website tools);

  • open inspection and office visit attendance records;

  • information required for trust accounting, rent processing, maintenance and repairs;

  • marketing, enquiry and communication records (including email, SMS and postal correspondence);

  • website usage and enquiry information.

We only collect personal information that is reasonably necessary for our business activities.

3. How we collect personal information

We collect personal information in a number of ways, including:

  • directly from individuals when they make enquiries, submit rental applications, attend inspections, enter into agreements, subscribe to newsletters or otherwise communicate with us;

  • at open inspections and at our front counter, where identification and contact details may be collected for safety, security, compliance and record‑keeping purposes;

  • through the platforms and service providers we use in the course of our business, including:

  • PropertyMe (property management, trust accounting, email and SMS communications);

  • Tenant Options (rent payment services);

  • Inspection Manager (inspection registrations and attendance);

  • LiveSign (electronic document execution);

  • Microsoft OneDrive / Microsoft 365 (document storage and internal systems);

  • Real Estate Institute of South Australia (REISA) systems;

  • RENET;

  • realestate.com.au (REA Group) (property advertising, enquiries and lead management).

Where personal information is collected from third parties, we take reasonable steps to ensure individuals are aware of the collection and its purpose.

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information to:

  • assess rental applications and manage residential and commercial tenancies;

  • conduct property sales, inspections, marketing campaigns, negotiations and settlements;

  • verify identity and reduce the risk of fraud or unlawful activity;

  • communicate with landlords, tenants, buyers, sellers, tradespeople, insurers, conveyancers and professional advisers;

  • process rent payments, trust account transactions and maintenance requests;

  • send newsletters, property alerts, market updates and other communications by email, SMS or post;

  • comply with legal, regulatory and professional obligations;

  • operate, maintain and improve our business systems and services.

5. Identification and open inspections

For safety, security and compliance purposes, we may collect personal information when individuals:

  • attend open inspections or private property viewings;

  • visit our office or front counter.

This may include name, contact details and identification information. Where identification documents are sighted or recorded, we take reasonable steps not to retain unnecessary government‑related identifier numbers.

6. Communications (email, SMS and post)

We communicate with clients and prospective clients using:

  • email, including newsletters sent via Microsoft Outlook;

  • SMS, sent through PropertyMe and, in some circumstances, from staff mobile phones;

  • postal mail, including letters and notices sent to residential or postal addresses.

We take reasonable steps to ensure communications are relevant, appropriate and consistent with this Privacy Policy.

7. Tenancy databases

We may use residential tenancy databases (such as TICA) for purposes permitted by law, including assessing tenancy applications and managing tenancy risks. Individuals have rights to be notified, to access information held about them and to request correction of inaccurate information.

8. Direct marketing

We may use personal information to send newsletters, property alerts, market updates and other marketing communications. Individuals may opt out of receiving marketing communications at any time by using the unsubscribe option provided or by contacting us at office@masonsrealestate.com.au.

9. Overseas disclosure of personal information

Some of the third‑party platforms and cloud‑based services we use may store or process personal information on servers located outside Australia, including in the United States and other jurisdictions. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

10. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is retained only for as long as required by law or as necessary for our business operations, after which it is securely destroyed or de‑identified.

11. Cookies and website analytics

When you visit our website at https://www\.masonsrealestate\.com\.au, we may use cookies and similar technologies to help operate, improve and secure our website and to understand how visitors use it.

Cookies are small text files stored on your device by your web browser. They may collect information such as your IP address, browser type, pages visited, time spent on pages and referring websites.

We may use cookies:

  • to enable core website functionality;

  • to analyse website traffic and usage trends;

  • to improve user experience and website performance;

  • to assist with marketing and advertising services provided through third‑party platforms (such as property listing and analytics providers).

Most web browsers allow you to refuse or delete cookies through their settings. Please note that disabling cookies may affect the functionality and performance of our website.

12. Access and correction

Individuals may request access to, or correction of, their personal information by contacting us using the details above. We will respond within a reasonable time and in accordance with our legal obligations.

13. Privacy complaints

If you have a complaint about how we handle personal information, please contact us at office@masonsrealestate.com.au. We will investigate and respond to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at https://www\.masonsrealestate\.com\.au\.

We may update this Privacy Policy from time to time. The current version will always be available on our website at https://www\.masonsrealestate\.com\.au\.